Terms & Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you (whether individually, or as an authorized representative of a travel agency, tour operator, or corporate entity, “Client”, “Partner”, or “you”) and Bhramn Tours LLC (“Company”, “we”, “us”, or “our”), registered under the Dubai Department of Economy and Tourism (DET), Office 302, Wasl Business Central, Port Saeed, Deira, Dubai, UAE.

By accessing bhramntours.com, booking tour services, submitting UAE visa applications, or transacting with our booking desks, you agree to be bound by all of these Terms and Conditions. If you do not agree, you must immediately discontinue use of our services.

2. B2B Eligibility & Corporate Authority

If you represent a travel agency, DMC, or corporate customer, you warrant that you are legally authorized to bind your business organization to these Terms and that your agency holds all necessary trade licenses and authorizations to sell travel products in your primary jurisdiction.

3. Confidentiality of B2B Net Rates & Tariffs

All wholesale tariffs, contracting sheets, XML/API rate feeds, and promotional net prices issued by Bhramn Tours LLC are strictly confidential. You agree not to disclose, publish, or distribute our proprietary wholesale rates publicly or to unauthorized third parties without our prior written consent.

4. Bookings, Vouchers & Confirmations

• Booking Inquiries: Inquiries submitted via our portal, WhatsApp desk, or email become confirmed only upon receipt of an official booking confirmation or electronic voucher from Bhramn Tours LLC.
• Passenger Details: Partner agencies are exclusively responsible for the accuracy of traveler names, passport numbers, arrival dates, and flight numbers submitted. Surcharges or re-issuance fees resulting from client spelling errors shall be borne by the booking partner.
• White-Label Issuance: Where requested, we issue tour vouchers branded with your agency logo. You agree that your end-travelers remain bound by the on-ground rules of Dubai attractions and transportation guidelines.

5. Invoicing, Payments & Currencies

We accept payments via Bank Wire Transfer (AED, USD, INR) and authenticated online payment gateway card transactions.

• Payment Due Date: Unless a separate corporate credit facility has been executed in writing, all bookings and visa filings operate on a 100% pre-payment basis prior to the issuance of confirmation vouchers or immigration submission.
• Currency & Bank Fees: Invoices must be settled in full without deduction for intermediary wire fees, correspondent banking charges, or foreign exchange variances.
• Payment Gateway Compliance: Card transactions are processed through accredited, 3D-Secure, PCI-DSS compliant payment gateways. We do not store credit card credentials on our servers.

6. UAE Tourist Visa Processing Disclaimer

Bhramn Tours LLC is a licensed inbound operator facilitating visa submissions and tour packages.

• Sovereign Prerogative: The issuance, rejection, delay, or amendment of any UAE tourist visa is strictly at the sovereign discretion of the UAE Immigration Authorities. Bhramn Tours LLC does not and cannot guarantee visa approval for any applicant.
• Non-Refundability of Immigration Fees: Once an application is lodged into the UAE immigration portal, government visa fees and operational processing costs are 100% non-refundable under any circumstance, including rejection, blacklisting, or processing delays by immigration.
• Overstay Fines: Travelers must strictly abide by UAE visa validity dates. Overstay fines, absconding reports, or immigration penalties resulting from passenger overstay remain the legal and financial responsibility of the submitting travel partner.

7. Tours, Desert Safari & Excursion Rules

• Punctuality for Pickups: Standard shared tours include hotel lobby pickup with a 10-minute waiting grace period. If passengers fail to arrive within the grace period, the coach must proceed to maintain scheduling, and the booking will be treated as a non-refundable No-Show.
• Desert Safari Health Advisory: Red dune bashing involves off-road 4x4 maneuvers. Due to safety regulations, dune bashing is not recommended for pregnant women, infants under 3 years of age, or passengers with severe back, neck, or cardiovascular medical conditions.
• Attraction Slot Tickets: Timed-slot admissions (e.g. Burj Khalifa At The Top, Museum of the Future) must be used at the specific slot stamped on the ticket. Emaar/Attraction management strictly denies entry for missed slots without refund.

8. Cancellation & Refund Policy Summary

All cancellations and refund requests are governed by our dedicated Refund & Cancellation Policy. Standard terms provide:

• Cancellations 48+ hours prior to tour: Full refund (less banking transaction fee).
• Cancellations 24 to 48 hours prior: 50% cancellation fee.
• Cancellations under 24 hours / No-show: 100% non-refundable.
• Issued government visas & timed attraction tickets: 100% non-refundable.
• Approved refunds are credited to the original payment method within 5 to 7 business days.

9. Limitation of Liability & Force Majeure

Bhramn Tours LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from flight delays, weather anomalies, sandstorms, road closures, government-imposed border directives, natural disasters, or acts of war/force majeure beyond our reasonable operational control.

10. Governing Law & Judicial Jurisdiction

These Terms and Conditions shall be governed by, and construed in accordance with, the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute, controversy, or claim arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent Courts of the Emirate of Dubai.