Refund & Cancellation Policy

1. Overview

At Bhramn Tours LLC (Office 302, Wasl Business Central, Port Saeed, Deira, Dubai, UAE), we are committed to transparent and dependable partnership with our travel agents, tour operators, and corporate clients. We understand that travel plans and client schedules can change; this policy outlines our cancellation windows, fee schedules, non-refundable services, and refund settlement procedures.

2. Dubai Tours, Desert Safaris & Excursions Cancellation Schedule

For standard ground tours, desert safaris, dhow dinner cruises, and private chauffeur transfers, the following cancellation cutoff rules apply:

3. UAE Tourist Visa Services (Non-Refundable Policy)

• Before Immigration Submission: If a partner requests cancellation before our document verification desk has uploaded and submitted the passport files to the UAE immigration portal, a refund is issued less an administrative processing fee of AED 50 per application.
• After Immigration Submission: Once an application has been uploaded and submitted into the GDRFA (Dubai) or ICP (Federal) immigration network, all visa fees, government charges, and typing fees are 100% non-refundable under all circumstances. This applies regardless of whether the visa application is approved, delayed for security screening, or rejected by immigration authorities.

4. Timed Attraction Tickets & Theme Parks (Non-Refundable)

Certain attraction admissions in Dubai operate on strict timed-slot allocations governed directly by attraction operators (including Emaar Entertainment, Dubai Frame, Museum of the Future, and Dubai Parks & Resorts).

Once a timed entry voucher or ticket barcode has been officially generated, it is 100% non-refundable, non-exchangeable, and non-reschedulable as per attraction management rules.

5. Weather, Force Majeure & Operator Cancellations

In the rare event that Bhramn Tours LLC must cancel an excursion due to severe sandstorms, heavy rain, adverse marine conditions (for yachts/cruises), or government security closures:

• Your clients will first be offered an alternative departure date or rescheduled time slot at no extra charge.
• If the passenger's itinerary does not permit rescheduling, a 100% full refund will be promptly issued to your travel agency.

6. Method & Currency of Refund Settlement

• Original Payment Method: Refunds are strictly returned to the same credit card, debit card, or bank account from which the original payment was remitted. In compliance with UAE and international anti-money laundering (AML) regulations, cash or third-party refunds are prohibited.
• Processing Timeline: Once authorized by our accounts team, bank/card processing typically reflects within 5 to 7 business days, depending on your card issuer or receiving bank.
• Currency of Settlement: Refunds are issued in the currency originally invoiced (AED, USD, or INR). Bhramn Tours LLC is not responsible for any international conversion rate fluctuations or intermediary foreign transaction fees applied by your domestic bank.

7. How to Submit a Cancellation or Refund Request

To ensure swift handling, please submit all cancellation and refund requests in writing through our authorized channels:

1. Send an email to info@bhramntours.com with the subject line “Cancellation Request - [Invoice / Booking Reference]”.
2. Include the partner agency name, traveler full name, service date, and reason for cancellation.
3. Our reservations and billing desk will acknowledge receipt within 4 to 12 working hours and issue the credit advice upon verification.